Contact
Email Asad directly
Real human, real reply within a day. Use the email below — no support ticket, no chatbot, no automated reply.
What to write about
- Feature requests. "My 4-year-old keeps tapping X but it doesn't do Y" is the most useful email we receive. Pakistani parents in particular — please send Urdu pronunciation feedback if any word sounds off.
- Bug reports. Include the device model (e.g. "Samsung A23"), Android version, what happened, and what you expected. If you can record a 10-second screen capture, even better.
- COPPA / GDPR data requests. KidSpin collects no personal information about children, and most data lives only on the phone (uninstall to remove it). If you redeemed a web gift code, the license server holds the buyer's email and device IDs linked to it; email us and we delete the device IDs within 7 days. Details are in the Privacy Policy. Written confirmation is available on request.
- Press, partnerships, school inquiries. Schools or madrasas in Pakistan, the UK, the US, or anywhere wanting to bulk-distribute the Bonus Pack — write to Asad about volume pricing. Want your own branded app? See white-label and app development.
- Refund requests. First, try Google Play's refund flow (refunds for Google Play purchases follow Google Play's refund policy). If Google Play cannot help, email and we'll review case-by-case. Web gift codes bought through Paddle have a 14-day refund window.
Address
AsadTechLead
Lahore, Pakistan
Response times
Asad reads every email within 24 hours, replies within 48 in normal weeks. Eid, Ramadan, and travel can stretch that to 72-96 hours — we'll always reply.
What we don't do
- We don't sell your email address to anyone.
- We don't add you to a marketing list when you write to support.
- We don't ask you to fill out a survey before answering a question.